Privacy Policy

At Durbar Robotics, we are committed to respecting your privacy and protecting any personal information you share with us. This policy outlines how we gather, use, manage, and safeguard data collected through our services, platforms, and interactions — whether you’re using our website, enrolling in courses, or working with our robotics and AI technologies.

1. Information We Collect
We collect different types of information depending on how you interact with us. This may include:

Basic personal details like your name, email address, phone number, or mailing address when you register for courses or request support
Account and login information for accessing learning platforms or robotics tools
Payment information, when you purchase a course, product, or service
Technical and usage data, such as device type, browser version, location (based on IP), pages visited, and interaction logs with our robots, apps, or online content
Academic or experience information, if you apply for internships, collaborations, or job roles

Some data is provided directly by you, while other details may be collected automatically through our website or systems.

2. How We Use Your Information
We use the information we collect for the following purposes:

Delivering courses, certifications, or robotic solutions
Managing your account or purchases
Improving our platforms, products, and user experience
Providing technical or customer support
Communicating announcements, updates, or educational opportunities
Ensuring compliance with legal obligations and protecting our systems from fraud or misuse

We aim to collect only the data that is necessary for these operations.

3. How Information is Collected
Information may be collected through:

Online forms, course registrations, or contact submissions
Cookies and analytics tools used on our website
Logs generated by robots or applications during use
Email or chat conversations
Partner platforms, where applicable (e.g., if you enroll through a third-party LMS)

We collect data both directly from you and through tools that help us understand usage patterns or system performance.

4. Communications and Notifications
We may occasionally contact you with updates about our courses, events, services, or technology news. You can choose to opt out of these messages by clicking unsubscribe in the email or contacting us directly.

We do not share your personal details with other companies for their marketing campaigns.

5. Sharing of Information
We may share your data with trusted service providers who help us deliver our offerings — for example, payment processors, hosting providers, or certification platforms. These parties are required to follow data protection standards and use the information only for specified purposes.

If required by law, we may also share information with regulatory or legal authorities.

6. Data Storage and Retention
Your data is stored securely using reputable service providers and infrastructure. We retain your information only as long as needed — for example, to fulfill course access, maintain accurate records, or meet legal requirements. After that, we securely delete or anonymize the data.

7. Security Measures
We use appropriate technical and administrative safeguards to protect your information. This includes secure servers, access controls, encryption, and staff awareness training. While no system can guarantee complete protection, we actively work to reduce risk and respond to any incidents.

8. Your Choices and Rights
You may request to:

View or receive a copy of your personal data
Update or correct your details
Withdraw consent for promotional emails
Ask us to delete your information where appropriate

To submit a request, email us at privacy@durbarrobotics.com with your name, the nature of your request, and any reference to your account or registration (if applicable).

9. Use by Minors
Our services are generally designed for learners aged 13 and above. If we discover that we have unintentionally collected information from a child without parental consent, we will take steps to delete it.

10. Changes to This Policy
As our services evolve, we may update this privacy policy. When significant changes occur, we will post an update on our website or notify you via email, if you’ve provided one.

11. Contacting Us
If you have questions about how we handle your information or want to make a request, please get in touch:

Durbar Robotics
Email: contact@durbarrobotics.com
Website: www.durbarrobotics.com

Effective Date: 11 April 2025